1. Acceptance of Terms

By accessing or using the website located at www.hairbytuni.com (the “Website”), placing an order, or otherwise engaging with Hair by Tuni (“we”, “us”, or “our”), you (“you” or “Customer”) agree to be bound by these Terms and Conditions (“Terms”) and all applicable Canadian federal and provincial laws and regulations.

If you do not agree to these Terms, you must immediately cease using the Website. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

To make a purchase or use the Website, you must:

• Be at least 18 years of age, or the age of majority in your province or territory of residence;
• Have the legal capacity to enter into a binding contract under applicable Canadian law;
• Not be prohibited from doing so under any applicable laws.

By using this Website, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse service to any person at our sole discretion.

3. Products and Services

3.1 Product Descriptions

Hair by Tuni strives to accurately describe all products available on the Website, including color, texture, length, and material. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. Colors and appearances may vary due to monitor display settings.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse any order at any time. In the event we are unable to fulfill your order, we will notify you and issue a full refund.

3.3 Hair Products — Hygiene Notice

Due to the personal and hygienic nature of hair products (including but not limited to hair extensions, wigs, and related accessories), certain items cannot be returned or exchanged once opened or used. Please refer to our Refund, Return & Exchange Policy for full details.

4. Orders and Payment

4.1 Order Placement

When you place an order through the Website, you are making an offer to purchase the selected product(s) at the stated price. Your order constitutes a binding offer once submitted, and a contract is formed when we send you an order confirmation email. We reserve the right to cancel any order at our discretion prior to shipment.

4.2 Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed. We are not responsible for typographical errors in pricing. If a pricing error occurs, we will notify you and give you the option to proceed at the correct price or cancel your order.

4.3 Taxes

Applicable federal and provincial sales taxes (including GST, HST, and/or PST) will be calculated and displayed at checkout based on your shipping address and applicable Canadian tax law. You are responsible for any additional taxes, duties, or import fees that may apply.

4.4 Payment Methods

We accept payment via the methods displayed at checkout. All payment transactions are encrypted and processed through secure third-party payment providers. Hair by Tuni does not store your full credit card or financial information on our servers.

4.5 Order Confirmation

Upon successful placement of an order, you will receive a confirmation email to the address provided at checkout. It is your responsibility to ensure your contact and shipping information is accurate. Hair by Tuni is not liable for delivery failures resulting from incorrect information provided by you.

5. Shipping and Delivery

We ship orders to addresses within Canada. Shipping timelines and costs are outlined at checkout and may vary based on your location and the shipping method selected. Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, or other factors beyond our control.

Risk of loss and title for items purchased from Hair by Tuni pass to you upon delivery of the item to the carrier. If your order is lost or damaged in transit, please contact us at hello@hairbytuni.com within 7 days of the estimated delivery date.

6. Returns, Refunds, and Exchanges

Our Refund, Return & Exchange Policy is incorporated into these Terms by reference and governs all returns, refunds, and exchanges. By placing an order, you agree to the terms of that policy. The policy can be found at www.hairbytuni.com.

Nothing in these Terms or our Refund Policy limits or excludes your rights as a consumer under applicable Canadian provincial or federal law, including your right to a remedy for goods that do not meet acceptable quality standards.

7. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, product photographs, button icons, audio clips, digital downloads, and software, is the property of Hair by Tuni or its content suppliers and is protected by applicable Canadian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website;
• Use our trademarks, logos, or branding without our prior written consent;
• Frame or mirror any part of the Website without our express written authorization;
• Use any automated tools, bots, or scrapers to collect data from the Website.

8. Acceptable Use

You agree to use the Website only for lawful purposes and in a manner consistent with these Terms. You must not:

• Violate any applicable Canadian federal, provincial, or local laws or regulations;
• Transmit any unsolicited or unauthorized advertising or promotional material;
• Attempt to gain unauthorized access to any portion of the Website or related systems;
• Upload or transmit viruses, malware, or any other malicious code;
• Engage in any conduct that restricts or inhibits another user’s enjoyment of the Website;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Post or transmit defamatory, obscene, fraudulent, or otherwise objectionable content.

We reserve the right to terminate or suspend your access to the Website immediately, without notice, for conduct that we believe violates these Terms or is harmful to other users, Hair by Tuni, or third parties.

9. Privacy and Personal Information

Your privacy is important to us. The collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at www.hairbytuni.com.

Hair by Tuni collects and processes personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using the Website and providing your personal information, you consent to its collection, use, and disclosure as described in our Privacy Policy.

10. Disclaimers and Limitation of Liability

10.1 Website Disclaimer

The Website and all content, products, and services available through it are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable Canadian law.

10.2 Limitation of Liability

To the maximum extent permitted by applicable Canadian law, Hair by Tuni, its owners, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to your use of, or inability to use, the Website or any products purchased through it, including but not limited to loss of revenue, profits, data, or business opportunities.

Our total liability to you for any claim arising from or related to these Terms or your use of the Website shall not exceed the total amount paid by you to Hair by Tuni in the six (6) months preceding the claim.

10.3 Consumer Rights Preserved

Nothing in this Section limits any non-excludable rights or guarantees you may have as a consumer under applicable Canadian consumer protection legislation. Certain provinces may provide additional statutory rights that cannot be waived by contract.

11. Indemnification

You agree to indemnify, defend, and hold harmless Hair by Tuni and its owners, employees, agents, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Website or purchase of products;
• Your violation of these Terms;
• Your violation of any applicable law or third-party rights;
• Any content you submit, post, or transmit through the Website.

12. Third-Party Links and Services

The Website may contain links to third-party websites or services that are not owned or controlled by Hair by Tuni. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

References to any third-party products, services, or websites do not constitute or imply endorsement, sponsorship, or recommendation by Hair by Tuni.

13. Electronic Communications

By creating an account or making a purchase on the Website, you consent to receiving electronic communications from Hair by Tuni, including order confirmations, shipping updates, and customer service messages. These communications form part of your relationship with us.

If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at hello@hairbytuni.com. We comply with Canada’s Anti-Spam Legislation (CASL) and will only send commercial electronic messages with your express or implied consent.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

14.2 Dispute Resolution

In the event of any dispute arising from or related to these Terms or your use of the Website, we encourage you to first contact us at hello@hairbytuni.com to attempt to resolve the matter informally. We will make reasonable efforts to resolve disputes amicably within 30 days of receiving written notice.

If the dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts of the Province of Ontario, Canada. You irrevocably consent to the personal jurisdiction of such courts.

14.3 Class Action Waiver

To the fullest extent permitted by applicable law, you agree to resolve any dispute with Hair by Tuni on an individual basis only and not as part of any class, collective, or representative proceeding.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable Canadian law, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund, Return & Exchange Policy, constitute the entire agreement between you and Hair by Tuni with respect to your use of the Website and the purchase of products, and supersede all prior and contemporaneous agreements, representations, and understandings.

No waiver by Hair by Tuni of any breach of these Terms shall be deemed a waiver of any subsequent breach of the same or any other provision.

17. Amendments

Hair by Tuni reserves the right to amend these Terms at any time by posting the updated version on the Website with a revised “Last Updated” date. It is your responsibility to check the Website periodically for changes. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

For material changes, we will make reasonable efforts to notify registered users via email or a prominent notice on the Website prior to the changes taking effect.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Business Name: Hair by Tuni

Website: www.hairbytuni.com

Email: hello@hairbytuni.com

We aim to respond to all inquiries within 2-3 business days.

Hair by Tuni  |  www.hairbytuni.com  |  hello@hairbytuni.com

These Terms and Conditions were last updated on February 28, 2026.